Cancellation & Refund Policy

Last Updated: May 20, 2026

Payment Plus provides digital financial services, software solutions, API integrations, onboarding services, merchant services, and related technology products.

Non-Refundable Charges

The following charges are strictly non-refundable:

• ID Activation Charges
• Subscription Fees
• Onboarding Charges
• Software License Fees
• White Label Setup Charges
• API Integration Charges
• Merchant Registration Charges
• Verification & KYC Charges
• Processing Fees
• Platform Usage Charges
• GST and other applicable taxes

Service Activation

Once a service, software, API, merchant account, user ID, dashboard access, or any digital product has been activated, configured, delivered, or access credentials have been issued, no refund shall be provided under any circumstances.

Customer-Initiated Cancellation

If a customer chooses to discontinue, cancel, or stop using any service after activation, no refund, whether partial or full, shall be issued.

KYC & Compliance Rejection

No refund will be provided if service activation is delayed, rejected, suspended, or terminated due to:

• Incorrect documents submitted by the customer
• Failure of KYC verification
• Regulatory or compliance issues
• Violation of company policies
• False or misleading information provided by the customer

Third-Party Services

Payment Plus may utilize third-party banking, payment gateway, verification, and technology service providers. Any charges paid towards such third-party services are non-refundable.

Exceptional Cases

Refund requests, if any, shall be reviewed solely at the discretion of Payment Plus management. The decision of the Company shall be final and binding.

Contact Us